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FREQUENTLY ASKED QUESTIONS

Is Afterpay and Laybuy available in stores?

IMPORTANT NOTE: Laybuy has announced that they have gone into receivership as of 17/06/2024. Please find more information here. Laybuy will no longer be a payment option at checkout online or in stores. Laybuy are currently assessing the situation with respect to refunds, and should be in touch with customers directly.

Afterpay is available in all Pagani stores across the country. Simply let our in store stylists know that you would like to pay via Afterpay at the counter and they can process this for you. You will need to have your mobile handy to complete your purchase.

What payment methods do you accept?

We accept Visa, Mastercard, bank transfer and Pagani gift cards. At this time we do not accept American Express or PayPal.

If you do not have a credit card to purchase online, please email customercare@pagani.co.nz with details of the items you are wishing to purchase and we will provide you with our bank account number to process your payment.

When is payment taken from my card?

Once your order has been placed the payment will be ‘on hold’ in your account until the order has been dispatched. If for any reason we are unable to send any items or you edit your order, your account will reflect the correct and current charge after dispatch.

If you cancel your order before we dispatch your items, the money on hold in your account will take an estimated 7 business days to be released back into the account from Direct Payment Solutions (DPS). This process is something that cannot be adjusted by Pagani and is dealt with by DPS and your bank provider.

We use DPS as a secure credit card payment method. We do not see or store credit card details.

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